Refund policy
Refund & return policy
Last updated: October 5, 2026
At ChicFind (shopchicfind.com), we want you and your pet to be happy with every order. If something isn't right, here's how we make it right.
7-Day Free Returns
Changed your mind? Within 7 days of delivery, you may return any unused and undamaged item for any reason — no questions asked. Email us at huhaihua@shopchicfind.com with your order number first and follow our return instructions. Do not ship items back to a supplier warehouse — returns sent to the wrong address may not be received or processed.
For change-of-mind returns, return shipping is paid by the buyer. Once we receive and inspect the item, we refund the item price (shipping charges are not refunded) to your original payment method; your bank or card issuer may need additional time to post the credit.
Quality issues (within 30 days of delivery)
Within 30 days of delivery, if your order arrives:
- Damaged
- Not working / defective
- Wrong item
- Missing parts
Email us at huhaihua@shopchicfind.com with your order number and clear photos or a short video that show the issue. We will arrange a replacement or full refund — in most of these cases, return shipping is usually not needed and you are never charged for it.
Outer packaging only
If only the outer packaging is damaged but the product itself is intact and usable, we generally do not offer compensation.
Who handles refunds
All refund and replacement requests are handled by ChicFind. Please contact us first and follow our instructions.
How to contact us
Email huhaihua@shopchicfind.com with your order number and a short description of the issue.
ChicFind
Email: huhaihua@shopchicfind.com
Address: 75 E 3rd St, Suite 7, Sheridan, WY 82801