Refund policy

REFUND & RETURN POLICY
Last updated: 26 June 2026

At ChicFind (shopchicfind.com), your satisfaction — and your pet's — matters to us. If you are not completely happy with your purchase, we're here to help.

RETURN WINDOW
You have 30 days from the date you receive your item to request a return.

RETURN CONDITIONS
To be eligible, your item must be:
- Unused and in the same condition you received it;
- In its original packaging with any tags attached;
- Accompanied by the receipt or proof of purchase.

For health and hygiene reasons, certain items cannot be returned once opened — including consumable supplements, treats, and used grooming products — unless they arrive damaged or defective.

HOW TO START A RETURN
Email huhaihua@shopchicfind.com with your order number and reason for return. We will reply with step-by-step instructions and the return address. Please do not send items back before contacting us.

REFUNDS
Once we receive and inspect your return, we will notify you of approval. Approved refunds are issued to your original payment method within 5–10 business days. Your bank or card issuer may need additional time to post it.

DAMAGED, DEFECTIVE OR WRONG ITEMS
If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery at huhaihua@shopchicfind.com with photos. We will arrange a free replacement or full refund.

RETURN SHIPPING
Unless the item is faulty or incorrect, customers are responsible for return shipping costs. Original shipping charges are non-refundable.

CANCELLATIONS
You may cancel within 24 hours of ordering for a full refund, provided the order has not yet shipped.